For short-term rental hosts and property managers looking to scale and streamline their operations, Track PMS by TravelNet Solutions is a top choice.
Track provides a full suite of tools, including dynamic pricing, guest communication, trust accounting, and channel management, helping you boost efficiency and maximize revenue.
In this review, we’ll explore what Track PMS does, who it’s best suited for, and its pricing structure, core features, and integrations. By the end, you’ll have a clear sense of whether Track PMS fits your vacation rental business needs.
What Is Track PMS? Overview and Who It’s For
Track property management software is an all-in-one PMS that helps vacation rental teams streamline operations, manage multiple properties, and enhance guest experiences. With tools for channel management, dynamic pricing, trust accounting, and CRM-driven workflows, it’s ideal for:
- Multi-property teams managing a portfolio of vacation rentals
- Businesses requiring trust accounting and compliance features
- Teams focused on CRM-driven guest communication and workflow automation
However, Track vacation rental software may not be ideal if:
- You need the lowest entry price
- You want an ultra-simple, plug-and-play setup
Pricing and How Track Charges
Track property management software doesn’t offer public pricing. Instead, they provide personalized quotes* based on the number of properties managed and specific feature requirements. Typical cost drivers include:
- Unit count: More properties usually increase the base subscription.
- Add-ons: Premium features such as dynamic pricing, advanced reporting, or booking engine upgrades can increase the cost.
- Onboarding: Setup, data migration, and training may be included or billed separately.
- Support tier: Higher-level support plans may come at an extra cost.
Visit their pricing page to request a demo and receive a custom quote.
During your sales call, ask the following questions:
- What’s included in onboarding?
- Are payment processing or SMS fees separate?
- Are owner statements included or extra?
- Is there a minimum contract term?
*Last checked on November 19, 2025.
Track PMS Key Features and Highlights
Track PMS offers a comprehensive range of tools designed to automate and enhance vacation rental management. Here’s an explanation of the most standout features, including what they do and why they matter:
Guest & Owner Portal
Track’s guest and owner portals simplify communication and interaction.
Guests can:
- View arrival details, house rules, and check-in instructions
- Access payment links and receipts
- Message your team directly through the portal
Owners can:
- View real-time statements and upcoming payouts
- See their property calendar and booking activity
- Monitor maintenance updates or reservation changes
When a reservation updates in Track, both portals pull from the same real-time data.
For example, after a payment is captured, Track automatically sends the guest a portal link with their arrival details, house rules, and messaging access. At the same time, the property owner sees the new reservation reflected in their statement preview and calendar—no manual updates needed.
The Track vacation rental software portals:
- Reduce back-and-forth communication
- Improve guest experience with clear, automated information
- Build owner trust through transparent, real-time financial visibility
Integrated Booking Engine
Track PMS includes a fully integrated booking engine (available in Standard and Premium versions) that lets guests book directly on your website without relying on OTAs. Both options sync instantly with your availability, rates, and rules.
In addition, the Premium version enhances the user experience with interactive maps and customizable landing pages, which:
- Boosts direct revenue
- Reduces double bookings
- Helps convert more website visitors
Setting up your Track reservation software is simple with this three-step setup:
- Publish your chosen booking engine theme
- Connect payment processing and set up taxes/fees
- Run a $1 test booking to confirm checkout and automations
Ensure your direct booking engine has:
- Clear cancellation and house policies
- Transparent fees before checkout
- Visible recent guest reviews
- Sticky call-to-action (Book Now) on desktop and mobile
Trust Accounting
Trust accounting is one of Track PMS’s strongest features, designed to keep your financials accurate, compliant, and audit-ready. Track automates recurring charges, manages tax rules, tracks insurance, and ensures all funds are allocated correctly across guests, owners, and your management business.
By putting vacation rental trust accounting at its core, Track:
- Minimizes financial errors and reduces the risk of disputes
- Supports clean, audit-ready books
- Ensures accurate, on-time owner payouts every month
Track also helps you expedite month-end accounting by providing a clear overview of income, occupancy, availability, and work orders. You can then:
- Reconcile all payouts and deposits
- Review owner statements for accuracy
- Perform a tax compliance check (local, state, and lodging)
- Run an exception report to identify anomalies
- Finalize statements and send owner notifications
Dynamic Pricing & Rate Management
Integrated with Wheelhouse, Track PMS uses dynamic pricing to help property managers maintain competitive, profitable pricing year-round. Rates update automatically based on demand and seasonality, and you can create custom pricing rules to maximize revenue with minimal effort.
Here’s how Track’s 3-layer pricing model works:
- Base rate grid: Your foundational seasonal pricing.
- Rule adjustments: Weekend premiums, minimum stays, lead-time rules, and gap-filling logic.
- Dynamic pricing overlay: Wheelhouse applies real-time market adjustments.
Dynamic pricing acts as the top layer, but your restrictions (minimum stays, maximum discounts, price floors) override dynamic adjustments to ensure revenue protection.
By blending automated intelligence with your unique business rules, you can:
- Increase revenue
- Maintain consistency across channels with fewer manual edits
- Prevent pricing errors that lead to lost revenue or guest disputes
After your first sync, run a parity audit on five dates (today, in 7 days, 14 days, 30 days, and the next major holiday or peak weekend). Confirm all five dates match across OTA channels, your direct site, and the PMS.
Channel Management
Increase your property’s visibility by using Track PMS’s channel management software. This tool synchronizes rates and availability across platforms like Airbnb, Vrbo, and Booking.com. Changes made in Track automatically update on all connected platforms:
- Reducing double-booking and calendar conflicts
- Ensuring accurate, up-to-date information across all platforms
- Increasing overall bookings by keeping listings active and consistent
To get everything up and running quickly, do the following during your first week using Track’s channel management software:
- Map taxes and fees for each channel
- Spot-check 10 listings for photos, amenities, and house rules
- Block a test date across all OTAs to confirm sync
- Place and cancel one test booking to verify automation
- Check rate parity on three random dates to confirm consistency
Hospitality CRM
Track PMS includes an integrated vacation rental CRM designed specifically for vacation rental operations. With Track hospitality software, property managers can store guest data for email sequences, segment contacts by stay type or preferences, and trigger automated emails throughout a guest’s lifecycle.
The CRM offers a smart way to:
- Improve customer engagement
- Drive repeat bookings
- Save admin time by automating marketing workflows
Here’s an example of how you can re-market to previous guests: When a guest books with you and opts into your email list, they’re entered into the “Perfect Weekend” automated sequence. After their stay ends, they then receive targeted offers for shoulder dates or upsells.
Housekeeping & Maintenance
The PropertyCare app in Track PMS helps manage housekeeping and maintenance tasks, including automatically generating and assigning work orders. For example, you can alert your cleaner automatically when there is a check-out.
You can also incorporate checklists, photo documentation, and SLA tracking into the workflows, which helps to:
- Reduce missed or incomplete housekeeping tasks
- Ensure consistent quality across all properties
- Keep owners informed with transparent, automated reporting
Here’s how an automated cleaning task works:
- A booking is confirmed, which triggers the system to auto-create a cleaning task with checklist and photo proof requirements.
- An SLA is set with the task due date four hours after checkout.
- The manager gets alerted if the task is overdue.
- Once completed, the owner receives a completion summary including photos and notes.
Track PMS Customer Support and Resources
Track PMS provides multiple support channels through its dedicated help center to help property managers get answers and resolve issues quickly. This includes customer support through email, phone, and online help desks. A robust knowledge base with tutorials, webinars, and FAQs is also available for users.
Typical customer support responses vary, but Track PMS software reviews mention responses within a few hours for urgent issues and 24-48 hours for standard requests. However, it has also been noted that response times can be longer during peak seasons.
Tip: Reading the provided educational resources and watching the instructional workshops can speed up the onboarding process and reduce common setup errors.
During your first week of onboarding, focus on the following:
- Connect all OTA and direct booking channels
- Map taxes, fees, and owner commissions
- Run a parity audit across 3–5 dates to confirm consistency
- Verify first owner payouts and statement accuracy
Track PMS Performance and Reliability
Known for its reliability, Track property management software offers real-time synchronization with booking platforms to minimize delays and prevent double bookings. Its integration with dynamic pricing software ensures that rates are automatically kept up to date.
While occasional glitches can occur, Track PMS’s support team is quick to address issues. Moreover, to minimise the risk of problems, we recommend doing the following:
- Test the calendar load speed to confirm performance under real usage
- Check the typical sync delay between OTAs and Track vacation rental PMS
- Verify app notifications (bookings, cancellations, tasks) arrive as expected
Track PMS Integration and Scalability
One of the greatest strengths of Track PMS is its ability to scale and integrate with various third-party tools through its Track API. With over 75 certified software partners and direct connections, including guest communication tools, marketing tools like StayFi, or property management software, Track allows you to scale efficiently as your property portfolio grows.
Here’s how Track PMS Integrations Work:
- Distribution: Connects to Airbnb, Vrbo, Booking.com, and other OTAs, automatically syncing rates, availability, and reservations across all platforms. For example, a seasonal rate update in Track pushes instantly to all channels.
- Payments: Integrates with processors such as TrackPayments, Stripe, and PayPal to securely capture guest payments and trigger automated actions, including sending access codes after payment confirmation.
- Marketing & CRM: Tools like StayFi let you automate email campaigns and personalize communication. For example, a guest added to your list can be automatically enrolled in a welcome or upsell email sequence.
- Housekeeping & Operations: Integrates with property care partners like Breezeway and EZ care to auto-assign cleaning tasks after check-out, monitor completion, and alert managers if tasks are overdue.
- Smart Locks & IoT: Home automation and smart lock tools like PointCentral and RemoteLock allow you to connect devices to automate access, e.g., sending unique door codes at check-in, monitoring noise levels, or remotely controlling thermostats.
StayFi turns your Wi-Fi into a branded guest acquisition channel that plugs neatly into Track’s CRM workflows. Guests see a simple splash page with your logo and consent text, then sign in with email or phone, so you capture contacts from everyone in the party, not just the booker. Track can receive these contacts via integration and segment them by source, stay type, or property, then trigger automated post-stay offers, seasonal promos, and book-direct incentives. The result is steady list growth, higher repeat bookings, and less reliance on OTAs, while honoring consent and opt-out preferences.
Track PMS CRM: From Lead to Repeat
Track’s Vacation Rental CRM allows you to convert inquiries into bookings (and then repeat guests) with smart automated email sequences. Here’s an overview of the emails you can set up at each stage of a guest’s lifecycle:
- Lead Capture: You collect a guest’s email when they make an inquiry.
- Nurture Sequence: You send automated email newsletters highlighting properties and special offers, leading to a booking.
- Pre-Arrival Guide: Before arrival, you automatically send check-in instructions, house rules, and arrival details.
- During-Stay Tips: You set up emails during a guest’s stay that offer concierge suggestions, reminders about amenities, or special promotions.
- Post-Stay Follow-Up Sequence: You send review requests, referral codes, and offers for future stays to drive repeat bookings.
Example message templates & triggers:
- Welcome Email: “Thanks for your interest! Here’s a guide to planning your perfect weekend at [Property Name].” When to send: immediately after email capture.
- Pre-Arrival Guide: “Your stay is coming up! Here’s everything you need to know about check-in and house rules.” When to send:: 3–5 days before arrival.
- Post-Stay Email: “We hope you enjoyed your stay! Share a review and get 10% off your next visit.”
When to send: 1 day after checkout.
- StayFi Follow-Up Series: “We’d love to host you again—here are a few ideas and dates for your next stay.”
When to send: 7–30 days after checkout, using StayFi email marketing to send additional seasonal or property-specific campaigns after the initial post-stay email.
Not capturing guest emails from every stay?
Track PMS Login and Access: Admin, Owner, Guest
Track PMS provides three login surfaces for Admin, Owner, and Guest. These portals pull from the same real-time data, so updates to bookings, payments, or tasks are reflected immediately across users.
Admin Portal: For property managers to manage listings, reservations, finances, and tasks. Setup is automatic with your Track account.
Owner Portal: Admins create owner accounts by entering an email and access permissions. Here, both owner and property managers can keep Track of revenue, occupancy, and reservations.
Guest Portal: Guests receive a portal link automatically via email after a reservation is confirmed or a payment is captured. They can view arrival details, house rules, and payment links. They can also communicate directly with your team for swift responses and solutions to any issues they may have during their stay.
Track Vacation Rental PMS Pros and Cons
Pros:
- Deep Accounting: Users consistently praise Track PMS for its robust trust accounting and financial reporting features, highlighting how recurring charges, tax management, and owner statements are accurate and audit-ready.
- CRM Capabilities: Track PMS software reviews mention how the integrated CRM makes it easy to centralize guest history, segment by stay type, and automate personalized messaging, which helps increase repeat bookings.
- Scalability: Many users report that Track scales seamlessly as their property portfolios grow, supporting multiple properties, complex workflows, and numerous integrations without significant performance issues.
Cons:
- Learning Curve: Some users note that Track PMS can feel complex at first due to its depth and range of features. Mitigation: Take advantage of support offerings, such as onboarding calls, starter templates, and step-by-step guides, to get up to speed quickly.
- Quote-Based Pricing: Because pricing is customized, it can be difficult to estimate costs upfront. Mitigation: Use a parity checklist and clarify onboarding, fees, and contract terms during your sales call to avoid surprises.
Track PMS Conclusion and Recommendations
With tools such as dynamic pricing, trust accounting, and a tailored hospitality CRM, Track PMS is a powerful, flexible property management software designed to help vacation rental businesses scale and streamline operations.
Choose Track PMS if:
- You need robust trust accounting and financial reporting
- Your operations are CRM-driven, with automated guest communication
- You manage 20+ units or plan to scale your portfolio
Consider an alternative PMS for vacation rentals if:
- You need the lowest entry cost
- You prefer an ultra-simple setup with minimal configuration
We recommend scheduling a demo to explore how Track PMS can meet your unique business needs. During your sales call, explain your must-have integrations and confirm they are supported.
Once you’re ready to proceed with onboarding, plan a two-week pilot to test core workflows, rate sync, and automation.
Trying to lower OTA fees without cutting rates?
FAQs
Is Track PMS good for managing multiple properties?
Yes. Track PMS is designed for multi-property operations and scales well as your portfolio grows. Its unified calendar, bulk update tools, owner statements, automated messaging, and deep integrations make it ideal for teams managing 20–1,000+ units. Track also supports advanced permissioning, so different team members and owners only see what they need.
Does Track PMS integrate with my existing tech stack?
Track integrates with 75+ tools, including dynamic pricing (Wheelhouse), StayFi, Breezeway, channel managers, payment processors, and smart lock partners like PointCentral. Most integrations are certified and plug directly into Track’s API, meaning rates, availability, payments, guest data, and tasks stay in sync in real time.
How long does it take to onboard with Track PMS?
Onboarding typically takes 2–6 weeks, depending on your unit count and complexity. The process includes data migration, OTA mapping, rate setup, tax configuration, and workflow training. Track provides guided onboarding, templates, and support sessions to reduce errors.
What type of support does Track PMS offer?
Track provides support through email, phone, and a help desk, plus a large knowledge base, webinars, and video tutorials. Response times vary: urgent issues are often answered within hours, and non-urgent tickets are generally handled within 24-48 hours.
Is Track PMS suitable for teams that need trust accounting?
Absolutely. Trust accounting is one of Track’s strongest competitive advantages. It handles guest deposits, owner payouts, recurring charges, tax rules, insurance, and compliance automatically.
