Hospitable PMS Review: Pricing, Features, Reviews, and Direct Booking for STR Hosts

Hospitable is a property management system (PMS) that helps multi-property vacation rental managers streamline daily tasks and scale with confidence. It’s about automating communications, streamlining workflows, and driving direct bookings to boost your bottom line.

In this review, we’ll explore Hospitable’s key features, integrations, pricing, pros and cons, and how it compares with competitors. We’ll also look at who it’s best for, share direct booking site examples, and provide actionable insights for STR hosts evaluating Hospitable to elevate their guest experience while making property management a breeze.

What Is Hospitable? Overview and Who It’s For

Hospitable, formerly known as Smartbnb, is an all-in-one Property Management System (PMS) designed for short-term rental hosts listing on platforms like Airbnb and Vrbo, as well as direct booking channels. It brings messaging, calendars, task coordination, and direct booking tools into one platform.

Ideal For: 

• Hosts with 1–50 listings looking to automate guest communications and daily tasks.
• Property managers are juggling multiple OTAs alongside a direct booking strategy.
• STR operators who want centralized messaging and task management with minimal complexity.

Not Ideal If:

• You require advanced accounting or trust accounting capabilities.
• You manage large-scale hotel operations with complex reporting needs.
• You need highly customizable direct booking website designs.

Pricing and Plans (last checked: August 2025)

Understanding Hospitable pricing plans is essential for STR hosts. Hospitable offers three straightforward pricing tiers tailored to meet the needs of property managers, regardless of portfolio size. Each plan comes with a 14-day free trial, no setup fees, and the flexibility to cancel at any time. All plans are designed to help save time and maximize earnings through automation and direct booking features.

Host Plan

The Host plan is ideal for those managing a single property. It costs $29 per month for one active property, with an additional charge of $10 for each extra active property. The Host plan includes core automation and messaging, multi-calendar, and basic reporting. STR hosts with 1–3 listings can benefit from this plan. However, for small hosts, the actual fee is variable. 

Professional Plan

The Professional Plan, priced at $59 per month, includes support for two active properties, with each additional property costing $15. This plan is ideal for growing property managers with 4‑10 listings needing team access and brand control, and looking to save time and increase bookings. 

Medium portfolios of 4–10 properties quickly exceed the limits of the two included listings for the Professional plan. However, if you have 8 properties, for instance, It comes to about $149: $59 + 6 × $15, to manage them with Hospitable PMS. 

Additional benefits include:

• Smart lock automation for last-minute bookings (one device included per active property, with extra devices available for $5 each).
• Direct Premium integration for significant savings of $178 per booking, encouraging direct bookings and reducing reliance on OTAs.
• Adds team roles, expanded reporting, and advanced task automation.

Mogul Plan

The Mogul Plan is designed for managers overseeing multiple properties. Starting at $99 per month for three properties, with each additional property costing $30, the Hospitable Mogul plan is perfect for those managing 20 or more listings. 

However, the actual price for managing 10–20+ properties using Hospitable PMS depends heavily on the surcharge. 

Additional benefits include:

• Advanced features in development, such as owner portals, integrated accounting software, and custom branding controls across websites and emails.
• Enhanced smart lock automation with two devices included per active property (additional devices at $5 each).
• The same direct booking advantages through Direct Premium, with an average savings of $178 per booking.

Each plan allows property managers to scale their offerings and optimize operations, with Hospitable’s AI automation tools helping you save an estimated 25 hours each month, making Hospitable’s pricing structure an attractive option.

Key Features

Hospitable has standout features that make it one of the leading Property Management Systems. We’ve compiled the most standout features in the Hospitable app to help you make informed decisions for simplifying your property management. 

Automated Messaging

A core feature of the Hospitable app is its automated messaging system. It lets property managers create message templates that trigger based on guest actions like booking, check-ins, or inquiries. 

It also allows hosts to send timely, personalized communications to guests without manual intervention. This ensures consistent communication, saving time while enhancing guest experiences. For more advanced guest communication, you can also integrate with third-party guest marketing tools.

Why it matters:

• Reduces repetitive typing and saves hours each week.
• Ensures consistent tone and information for all guests.
• Improves response times, boosting OTA rankings.

Examples you can set up in Hospitable include:

• T-24h Pre-arrival: Directions, check-in time, and welcome message.
• T+1h Post-arrival: Wi-Fi details and local recommendations.
• T+24h Before Checkout: Thank-you note and review request with a direct booking discount.

Market Reports

Hospitable’s market reporting tool provides insights into occupancy, ADR (average daily rate), and booking pace. It generates daily market reports that provide insights into how your listing ranks locally. These reports help STR hosts make informed decisions to boost visibility and bookings. 

For instance, if the market reports indicate that weekend bookings are pacing 10% ahead of last year, you’ll be able to make informed decisions based on the report, say raise rates by 8% to maximize revenue.

Why it matters:

• Informs pricing adjustments.
• Identifies demand surges or slowdowns early.
• Allows for strategic rate changes in sync with market trends.

Dynamic Pricing

Hospitable’s Dynamic Pricing engine adjusts nightly rates automatically based on demand fluctuations, competition, and seasonality. Dynamic Pricing is built into Host, Professional, and Mogul plans with no add-ons or third-party integrations required. 

Hosts can see 180 days of projected rates before turning on Dynamic Pricing and can override automated rates for any date.

Why it matters:

• Supports different pricing strategies.
• Lets hosts override any date manually.
• Allows rate preview before activation.

Direct Booking System

One of the standout features of Hospitable is its ability to create a customizable, mobile-friendly direct booking website, enabling hosts to bypass third-party commissions. For instance, a host can publish a site, connect to Stripe, and start taking direct reservations within hours.

Why it matters:

• Enables commission-free bookings.
• Gives you ownership of guest data.
• Integrates with payment processors like Stripe and PayPal.

Property Manager Marketplace

Hospitable helps short-term rental owners connect with top-performing property managers in their market. The process starts with a quick survey to learn about the property and the owner’s goals, then Hospitable analyzes the property and its market potential to match owners with managers who fit those goals. 

Hospitable gets the owner’s approval before any introductions and then shares the property details with top-performing managers in the area, who reach out directly.

Why it matters:

• Starts with a quick survey.
• Gets approval before introductions.
• Managers reach out directly. 

Owner Payouts and Invoicing

Owner Payouts and Owner Invoicing are Hospitable’s built-in way to move money between property managers and owners without spreadsheets, separate banking apps, or manual transfers. 

Once the manager connects a business bank account and owners verify theirs in the Owner Portal, managers can schedule payouts when publishing monthly owner statements, and collect commission payments by publishing invoices with simple payment terms, with clear status tracking so everyone knows what’s happening.

Why it matters:

• Moves money without spreadsheets.
• Supports scheduled payouts.
• Tracks payment status clearly.

Rate Setting Capabilities

Hospitable’s robust rate-setting features let STR hosts adjust prices across multiple listing platforms, ensuring consistent and competitive rates. It lets you customize rates manually or via integration with pricing tools like PriceLabs.

Why it matters:

• Keeps pricing competitive.
• Maintains parity across channels.

Owner Statements

Hospitable lets managers publish monthly owner statements with a click. Owners get notified instantly and can view or download statements that show income, cleaning fees, taxes, commissions, and net payout.

Why it matters:

• Notifies owners instantly.
• Shows itemized financial details.
• Lets owners view or download statements.

Security Deposits

Hospitable lets hosts collect, hold, and release security deposits through the platform. Hosts can set deposit rules by property, booking channel, or reservation type, and guests complete deposit tasks in the Guest Portal before check-in tasks unlock.

Why it matters:

• Collects, holds, and releases deposits.
• Supports flexible deposit rules.
• Uses the Guest Portal flow. 

Guest Portal

Hospitable’s Guest Portal is a secure dashboard automatically created for every reservation. It centralizes booking details, payment information, verification steps, and communication in one link, and it works across Airbnb, Vrbo, Booking.com, and direct booking websites connected to Hospitable.

Why it matters:

• Auto-generated for every reservation.
• Centralizes booking details and payments.
• Works across major booking channels.

Mobile Check-in (via the Guest Portal)

Hospitable supports mobile check-in through the Guest Portal, where guests can view and manage their booking and complete reservation tasks from a web link without downloading an app. After guests complete check-in for the first time, they get 30-day access on that device. 

Why it matters:

• Works from a web link.
• Requires no app download.
• Gives guests 30-day device access.

Checkpoint Feature

Checkpoint allows you to verify guest information at key stages of your business. It tackles a common issue in Airbnb’s booking process by alerting hosts of pending reservations requiring guest verification, helping to avoid unnecessary calendar blocks.

Why it matters:

• Enhances security.
• Improves guest screening.

Additional Features

App and API

Hospitable offers users a smooth experience with an easy-to-use desktop interface. They have taken this a step further by providing a mobile application for seamless accessibility.

Mobile App

The Hospitable mobile app allows short-term rental hosts and property managers the avenue to perform tasks on the go, such as responding to guest messages, adjusting rates, and assigning or monitoring tasks.

Hospitable API

For tech-savvy hosts, Hospitable’s API enables custom integrations with tools and systems not natively supported, providing enhanced functionality and customization. For instance, you can create a custom dashboard that pulls booking and revenue data for deeper analysis, as well as sync owner statements to accounting.

Hospitable Software Integrations and Real-World Workflows

One of the greatest strengths of Hospitable PMS is its ability to scale and integrate with various third-party tools through its API. Whether you need to connect OTAs, guest communication tools, marketing tools like StayFi, or property management software, Hospitable PMS provides seamless integration, allowing property managers to maintain their brand’s unique touch while expanding their capabilities.

Some of the best in-class software that integrates with Hospitable include: 

• Dynamic Pricing Software: Hospitable integrates seamlessly with leading dynamic pricing platforms like PriceLabs, Wheelhouse, and Beyond Pricing. These tools analyze market data such as competitor pricing, local events, seasonality, and booking pace to recommend optimal rates.
• Cleaning/Operations Software: Keeping operations smooth is just as important as maximizing bookings. Hospitable connects with platforms like Turno and Breezeway to streamline cleaning and maintenance tasks. 
• Marketing Software: One of the most powerful additions to the Hospitable ecosystem is StayFi, a guest WiFi marketing platform designed specifically for vacation rentals. StayFi replaces anonymous WiFi access with a branded captive portal that asks guests to log in with their email or phone number.
• Payment Software: Hospitable supports integrations with Stripe and PayPal, allowing property managers to securely process payments on their direct booking websites.
• CRM & Automation: Hospitable works with a variety of CRM and automation platforms, including Zapier, Mailchimp, StayFi, and HubSpot. These tools transform Hospitable from a PMS into a full-service guest experience and marketing engine, ensuring you don’t just manage bookings but build long-term guest relationships.