About Tilah Stays
Tilah Stays has quickly become a go-to source for travelers looking to explore South Florida in style. Known for curating a diverse range of accommodations, Tilah Stays offers everything from hidden local gems to luxurious retreats that elevate any vacation experience. With a keen eye for detail and a passion for creating memorable stays, they ensure that each property reflects the vibrant culture and natural beauty of the region. Whether guests are seeking the tranquility of a beachfront escape or the excitement of city life, Tilah Stays provides the perfect backdrop for unforgettable South Florida adventures.
Since implementing StayFi, Tilah Stays has seen a noticeable increase in direct bookings. The percentage of direct bookings has grown from 12% to around 18% of their total bookings, highlighting the effectiveness of StayFi’s platform in driving more direct reservations.
“Before we were at 12% and now around 18%.”
– Tilah Stays
Results Overview
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- Increased direct bookings from 12% to around 18% of total bookings less than a year after implementing StayFi
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- Successfully captured more guest emails, leading to the launch of marketing campaigns and return guests.
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- Gained more control over bookings, reducing false guest claims and their reliance on OTAs.
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- Enhanced guest experiences with easier access to WiFi, and WiFi downage alerts, ensuring seamless connectivity.
Size
10 Properties
Location
Orlando, Florida
StayFi Tools Activated
The Results
Expanding the Email List
Tilah Stays recognized the importance of direct communication with their guests and turned to StayFi to help capture more guest emails. By gathering these emails, Tilah Stays has been able to launch targeted marketing campaigns, resulting in repeat bookings from satisfied guests.
“I wanted to dive into marketing and knew getting our current guests’ emails was the way to go.”
– Tilah Stays
Gaining Independence from OTAs
Relying on third-party platforms presented challenges, particularly with refund requests and disputes. By using StayFi, Tilah Stays has been able to reduce dependence on these platforms and gain more control over their booking process.
Tilah Stays says, “Refund requests from the guests and Airbnb sides with the guests when many claims aren’t true” has been a challenge. “StayFi has helped us gain some independence from OTAs like Airbnb.”
Ease of Use for Guests
Tilah Stays has also found that StayFi’s platform makes it easier for guests to connect to WiFi, adding another layer of convenience to their stay. They said it is “easier for the guest to log on to ‘free’ WiFi.”
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