About Host + Home Luxury Vacation Rentals
Host + Home is distinguished by its commitment to excellence and exceptional service. They pride themselves on providing unparalleled vacation experiences for their valued guests, ensuring every detail of the stay is elevated to five-star standards. From stunning oceanfront properties to resort amenities, the on-island, local staff is dedicated to exceeding expectations every step of the way. Host & Home’s curated selection of homes ranges from five to seven-bedroom offerings that feature private pools and pet-friendly options. Guests can choose from ocean or resort-side properties when booking a Hilton Head Island vacation directly with Host & Home.
“The platform allows us to be in front of guests organically without being intrusive more than once per stay with the text marketing and home landing pages.”
– Steven, Host + Home
Results Overview
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- Direct integration with marketing software leading to increased reviews.
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- Increased direct bookings by 10% of their total bookings after implementing StayFi.
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- Enhanced guest communication and experience through email and SMS marketing tools.
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- Improved operational efficiency with WiFi downage alerts and streamlined WiFi management.
Size
Host + Home actively manages 41 properties.
Location
South Carolina
StayFi Tools Activated
The Results
Expanding the Email List
Host + Home has successfully turned the challenge of limited direct communication with guests into a strategic advantage with StayFi. By capturing the emails of every guest, Host + Home has significantly expanded its contact list, fostering stronger guest relationships and driving repeat bookings.
Steven from Host + Home says, “Before I started my company, I was growing STR business for someone else and came across StayFi. I knew immediately that this platform was a game changer and I tried to implement it there. Outside of our PMS, StayFi was the first piece of our tech stack we rolled out because we knew what a differentiator it would be immediately.”
Streamlined Integration
The seamless integration of StayFi with Host + Home’s marketing software has greatly enhanced their ability to stay connected with guests. This has enhanced their marketing efforts, making it easier to maintain ongoing communication with each guest.
Steven notes, “Stayfi allows us operationally to have a handle on our portfolios WiFi status at all times, eliminates the human error of multiple passwords, and it lets us know if there is an issue before the guest does.“
Boost in Direct Bookings
Host + Home has experienced a remarkable increase in direct bookings since incorporating StayFi. The percentage of direct bookings rose 10%, demonstrating the effectiveness of StayFi’s tools in driving bookings directly through their platform.
“We’ve used StayFi as a follow-up tool to increase reviews, property exposure, and drive direct bookings with text marketing and email marketing with the amazing guys over at Switchback,” says Steven.
Guest Communication with SMS
Host + Home has had a positive experience with StayFi’s email and SMS marketing tools. These tools have provided an additional layer of guest communication, helping to ensure a positive experience and encouraging positive reviews.
Steven says, “Our experience with StayFi’s email and SMS marketing tools has been excellent. We have utilized the review and welcome texting, providing an extra touch to the guests when they arrive and a higher chance of converting positive Google reviews.”
