About The Lacroix / Sleepy Lagoon
The Lacroix Loft + Landings in Downtown Covington, Louisiana, offers a historic charm combined with modern amenities. Originally built in 1899 by Thomas Lacroix, Jr., this meticulously renovated property now features three distinct units available for short-term rental.
Meanwhile, Sleepy Lagoon provides a serene escape on 18 acres of landscaped grounds, complete with lagoons, ponds, fountains, bridges, wildlife, and access to the Little Bogue Falaya River, where guests can enjoy calming waters and a sandy beach.
“My guests comment all the time about how impressed they are by our personalized splash page and the ease of accessing the internet in the home!”
-Stacey, The Lacroix / Sleepy Lagoon
Results Overview
- 30% increase in direct bookings since implementing StayFi.
- Improved guest satisfaction with personalized splash pages and easy internet access.
- Enhanced communication with guests regarding WiFi issues through StayFi’s alerts.
- Simplified management of guest damages claims compared to dealing with OTAs.
Size
The Lacroix and Sleepy Lagoon actively manage 5 properties.
Location
Louisiana, USA
The Results
Improved Guest Impressions
Guests consistently rave about the personalized experience provided by The Lacroix / Sleepy Lagoon through StayFi’s branded splash pages and seamless WiFi access. Stacey recalls a guest’s delight upon loading up their splash page, likening the experience to a luxury hotel while enjoying the comforts of a spacious home,
“We had one guest who shared how impressed she was when she went to log into the wifi and she saw our splash page. She said she felt like she was at a fancy hotel, but then looked around to recognize that she was sitting in a comfy den in a spacious home. She said it was the best of both worlds!”
This personalized touch enhances guest satisfaction and leaves a lasting impression.
Increased Direct Bookings
StayFi has been instrumental in reducing reliance on OTAs for The Lacroix / Sleepy Lagoon, significantly boosting direct bookings. Stacey reports a remarkable shift, with over 60% of bookings now coming directly through their own channels since implementing StayFi. This increase underscores the effectiveness of StayFi’s tools in driving direct revenue and enhancing profitability.
“StayFi has DEFINITELY helped us gain independence from OTAs and has rocketed our direct booking game! In the years since I implemented StayFi I now have over 60% of my bookings coming to me direct!“
– Stacey, The Lacroix / Sleepy Lagoon
Closing Thoughts
For Stacey and The Lacroix / Sleepy Lagoon team, integrating StayFi was not just a strategic move but a game-changer. “Implementing StayFi is a no-brainer! It’s an easy, professional, and cost-effective way to gather a guest contact database for marketing and communication,” she emphasizes. StayFi has become an essential part of their technology stack, empowering them to enhance guest experiences and drive business growth.
